We're proud to offer a 60-day return policy here at Beachgoer. Just let us know, we'll send you a return label, and you can return any item within 60 days, as long as it's unopened. Opened items are subject to a restocking fee. Unfortunately, we cannot accept returns on used items.
To get started with a return, just contact us by clicking here or going to our Help Center. We'll need your order number and the product you're returning, or, if you don't have the order number off-hand, we may ask for an address or email address used to make your purchase as well as the purchase date. We will assign you an RMA number and get a return shipping label out to you.
Upon receipt of the shipping label, just box your item up and send it back to us by dropping your return off at your nearest UPS drop-off location (or USPS Post Office, depending on return shipment method).
Once we receive your return, we will inspect your item and issue your refund. Please only return using our prepaid labels. If you're unable to use our labels, please note that we cannot accept COD shipments, and all labels used to return items must be prepaid.
If your item isn't eligible for a return, we may issue partial refunds or partial store credit on a case-by-case basis, so be sure to contact us if you have any issues at all with any order.
Please contact us within three business days of any goods received that were damaged on arrival, and we'll ensure it's all taken care of!
Unfortunately, we cannot accept returns on surfboards, skimboards, bodyboards, kayaks, SUP boards, windsurfing kites, certain large or heavy items, and personal care items (i.e. sunscreen) due to the nature of these items.
We reserve the right to deny any return at any time for any reason. We also reserve the right to cancel any order.